The problem
Hem Over Heels is an active service shop. Customers needed a simple way to see services, get in touch, and pay.
Those steps were landing on the front desk — especially during peak hours — and interrupting work already happening in the shop.
What we built
A custom iOS and Android app the shop actually uses: browse services, reach the business, manage orders and appointments, and pay from the phone.
The goal was not an app for the sake of an app. It was a tool for a Tuesday afternoon when the counter is already busy.
What changed
Routine questions and payment steps can happen on the phone instead of at the counter.
Peak hours are less about interruptions and more about the appointment in front of them.
In-app paymentsCustomers can pay without adding another stop at the desk.
Fewer interruptionsThe front desk spends less time answering the same questions.
Faster peak hoursService flow holds up when the shop is full.
Real client project · Deployed on iOS and Android · Built for daily business use